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Return Questions

Return Questions

What Is The Return Policy?

We are customer obsessed. If for any reason you are not completely satisfied with your purchase, please let us know right away. In stock items are eligible for Exchange within 30 days of purchase.

Expectation is item is unused and in new condition, and shipped in original packaging. All sales are final on FINAL SALE merchandise. Returns will be refunded back to the original payment method or come in the form of store credit. At this time, our return shipping is a flat $5, unless you are part of our loyalty program and have made Apricot Status.  

Go here to start a return.

I received a faulty item, what do I do?

We're sorry if you've received a faulty item! There's no need to return the item to us at this stage.  Unfortunately, we're only able to help if you purchased your item(s) from us directly. If you purchased from a third-party retailer or reseller, we'd recommend contacting them directly. 

If you've purchased your item from our official web store here at VivanTee, our or a VivanTee event/pop-up, send us a message and we'll look into this for you.

Please send

  • Your name and email address

  • Order number

  • Item name/description (if known)

  • Photos that show the fault as clearly as possible and full length photo of the item

All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.

Can I exchange my items?

Received your latest VivanTee 'fits but something's not quite right? No problem!*

Exchanges can be made for a different size, allowing you to return the unwanted item(s) as part of the returns process, whilst opting for a different size to be delivered out to you instead. And the best part is, exchanges for the same item are free, but must be made within 30 days of receiving your order!  Start the exchange process by going here.

  1. Your name and email address

  2. Your order number

  3. Reason for exchange

  4. Items you'd like to exchange for

And we will get it all taken care of!

How can I check my return status?

In the first instance we'd advise checking your return tracking, (if the courier you chose to return your items with provided one) and look out for an update that states it's been 'Returned', 'Delivered', 'Returned To Warehouse' or similar. This means the item(s) is back at the warehouse and will be checked and scanned by our team within 3-5 days. Sit tight, and we'll be in touch via email once the return has been processed to confirm your refund.

Once processed, your refund can take 5 days to appear in your account, once released by your bank.  If you feel time has been too long, or have other questions around the status, feel free to reach out to us at